Leadership team shares customer service, management philosophy and business insights in cover story.
EUGENE, Oregon (February 20, 2017) — Alacrity Services’ more than 18 years of success in the home repair and restoration industry is explored in-depth in a DSNews cover story available to the service industry in March.
The cover story on Alacrity Services, a Lowe’s company, highlights the company’s work culture and its growth from starting in Atlanta to being purchased by Fortune 50 Company Lowe’s. It also provides insights into Alacrity’s move to become a more full-service company and expand its industry footprint.
“Alacrity seeks to grow substantially in the next three to five years without sacrificing the quality of service we currently offer our clients,” said CEO Jonathan Miko. “As Five Star Institute’s publications keep our industry up-to-date on cutting edge companies, news, and events, it is an honor to see our team’s hard work highlighted for Five Star’s members.”
Ed Delgado, President and CEO of The Five Star Institute and former Wells Fargo executive, said Alacrity was a logical choice for the magazine. “In the complex world of mortgage servicing and property restoration, it’s the companies who are able to diversify business operations that weather market fluctuations. Alacrity Services provides an example to the industry in terms of a company that has succeeded in providing exponential growth and varied business strategy that adapts to prevailing market conditions.”
The article includes comments from Miko, as well as Chief Business Development officer Keith Hemmer and Director of New Program Development Jason Kendall. The cover story also features the company’s network of 1,700 credentialed contractors and its September 2016 entrance into the direct-to-homeowner repair and restoration market with the launch of Resolve powered by Lowe’s.
“Inclusion in DSNews adds momentum to our 2017 campaign to establish Alacrity’s expertise working with contractors, insurance carriers, real estate investors and now — through Resolve — with homeowners too,” Miko said. “We look forward to the feedback from our customers already reading DSNews and to seeing what new partnerships are identified as a result of this exposure.”