Alacrity Services Announces Market Expansion With Launch Of Resolve Homeowner Program

Home repair and restoration company opens its elite, prescreened database of contractor services directly to homeowners

EUGENE, Ore., Sept. 12, 2016 /PRNewswire/ — Alacrity Services today announced it is launching Resolve, to directly connect homeowners to its network of pre-screened restoration and repair contractors. The announcement marks a significant, first-time expansion for the company from its core commercial restoration services into the consumer-facing home services market.

Resolve leverages Alacrity Services’ 16 years of experience and history in the home repair and insurance restoration industry serving large national clients. Previously only available through Alacrity Services’ business-to-business relationships, Resolve and its powerful network of contractors is now available directly to homeowners needing repairs and restoration.

As an independent service, Resolve represents a milestone in the home services sector by giving homeowners the peace of mind that comes with a tried and trusted contractor, free of charge. Similar lists have charged a fee to access detailed background information about approved contractors.

Resolve contractors not only pass a background check, but are also thoroughly screened for business history and profile, financial stability, insurance coverages, background checks on principals, foremen, and onsite laborers, and licenses and certifications. Alacrity Services regularly monitors its approved Resolve vendors to ensure they maintain credentialing requirements.

Alacrity Services will be at the Five Star Conference and Expo held in Dallas, TX September 12-13 at Booth #201, and will have representatives on-site providing Resolve information and demos of the website.

Alacrity Services CEO Jon Miko said, “We are delighted with the opportunity to roll out this exciting new program at the Five Star conference. This is the perfect venue to connect with mid-level investors and real estate agents, and to let them know Resolve is the ideal company to meet their needs for quick-turn, customized solutions for home repair and restoration. Resolve offers a huge benefit of ease and convenience to consumers – they can now leapfrog the contractor hunt, saving substantial resources in time and money, with built-in peace of mind.”

Personalized Customer Service

Resolve’s personalized customer service gives homeowners a boost of confidence while moving forward with their projects. With Resolve’s online tool, a user can select up to three contractors to bid on their job. Once a contractor is chosen, a Resolve project specialist assists the homeowner with their customized project timeline and serves as the homeowner’s single point of contact for customer service and issue resolution throughout the overall repair or restoration process.

Wide Variety of Services for a Wide Variety of Needs

People from diverse sectors benefit from Resolve’s new public availability, including small to mid-level property investors who need reliable contractors to grow their property’s value. Others include homeowners who have received a settlement check due to property loss and need repairs, or home sellers who are preparing to list their home on the market.

Resolve’s network of contractors has been growing rapidly, and is therefore able to offer a wide variety of services. These include:

  • General Contractor (Typical, Commercial)
  • Specialty Contractors (Flooring, Drywall, Painting, HVAC, Roofing)
  • Mitigation (Water, Fire, Biohazard)
  • Emergency Services (Board Up, Roof Tarps)

Resolve provides solid quality assurance, guaranteeing lasting peace of mind and helping homeowners return to a home they love. All completed projects receive a three-year warranty on workmanship and a one-year warranty on materials.

For more information, visit www.ResolvebyLowes.com

About Alacrity Services

Alacrity Services is a wholly owned subsidiary of Lowe’s, and has been a leading supplier of home restoration and repair services since 1999. The company is powered by an elite, pre-screened network of contractors providing services covering a broad range of needs, from traditional home repairs to emergency services. The company’s key markets include insurance carriers and financial and institutional investors. Alacrity Services is headquartered in Eugene, Oregon, with a second office in Charlotte, North Carolina and field staff strategically located across major metropolitan regions.